Support
We reply to emails within one business day.
Email us
The fastest way to get help.
hello@tarcy.inInclude your account email and, if relevant, a screenshot or the problem text.
Common questions
Tarcy gave me a wrong answer. What do I do?
Tap the 👎 button on the solution — it feeds directly into our prompt-tuning queue. Then email us the problem at hello@tarcy.in if you'd like a human reply.
I hit the 5-problems-a-day limit but I'm not ready to pay yet.
Free problems reset at midnight in your local time. If you'd like a couple of extras during that first day, email us — we usually can help students who aren't ready to subscribe yet.
How do I cancel my Pro subscription?
In the app, go to Profile → Subscription → Cancel. If that page isn't working, email us and we'll cancel it manually and confirm by reply.
Can I get a refund?
Yes — within 7 days of your first Pro purchase if you haven't used Pro features. Email us with your Razorpay payment id (from the receipt email) and we'll process it.
Does Tarcy work offline?
The app needs an internet connection to generate a new solution. Once a lesson is cached in your Notebook you can replay it offline.
Can my school get a group license?
Yes. Write to hello@tarcy.in from a school email with the number of students and we'll send classroom pricing.
How do I delete my account and data?
Email hello@tarcy.in from the address associated with your account. We'll delete your data within 30 days and confirm when it's done.